Draft for review. These terms were prepared as a starting point and are not legal advice. Have them reviewed by a licensed attorney in Wisconsin before relying on them, then remove this note.
Effective date: October 13, 2026
These Terms of Use apply to this website and to appointments booked through it with Viva Glam Hair Salon (“we”, “us”). By using the website or booking an appointment, you agree to these terms and to our Privacy Policy.
1. What this website is for
This website tells you about our salon and lets you request appointments. Nothing is sold on this website. We do not take payments, deposits or card details online. You pay for services in the salon after your appointment.
Prices on this website are starting prices. Your final price depends on your hair’s length, thickness, condition and the result you want, and your stylist will confirm it with you before any work begins.
2. Booking appointments
- To book, we need your name and a phone number we can reach you at. Email is optional.
- Your appointment is confirmed when you receive a confirmation from us by text, phone or email. We may contact you to adjust the time or service if something you booked won’t fit the time slot.
- Please give accurate information. We may cancel bookings that appear to be fake, duplicated or made on someone else’s behalf without their permission.
- We have two styling chairs. During some services, such as while your color processes, your stylist may also be working with another guest. Your total appointment time already accounts for this.
- For some color services we may ask for a patch (allergy) test at least 48 hours before your appointment.
3. Cancellations, lateness and no-shows
- Please cancel or reschedule at least 24 hours before your appointment, using the link in your confirmation or by calling (262) 235-2194.
- If you are more than 15 minutes late, we may need to shorten your service or reschedule so the next guest isn’t kept waiting.
- Because we don’t take deposits online, if you miss appointments without notice more than once, we may ask you to book by phone in future.
- We will occasionally need to reschedule because of illness or an emergency. We will contact you as early as we can, and we never charge you when we reschedule.
4. Text-message terms
If you agree to receive texts from Viva Glam Hair Salon:
- What we send: appointment confirmations, reminders, changes and replies to your messages. No marketing texts unless you separately ask for them.
- How often: message frequency varies, typically up to 4 messages per appointment.
- Cost: message and data rates may apply.
- Opting out: reply STOP at any time to stop receiving texts. Reply HELP for help, or call (262) 235-2194.
- Agreeing to receive texts is not a condition of booking or of any purchase.
- Mobile carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how we handle your phone number.
5. Photos and website content
We publish client photos only with the client’s written permission. All other content on this website (text, design, logos and photos) belongs to Viva Glam Hair Salon or is used with permission. You may share links to our pages, but please don’t copy or reuse our content or client photos without asking.
6. Reviews and third-party content
Reviews shown on this website come from Google and Yelp and are written by those platforms’ users. We show them as they appear on those platforms and do not edit them. We do not pay for reviews or offer anything in exchange for them. Links to other websites are provided for convenience; we are not responsible for their content or practices.
7. Acceptable use
Please don’t use this website to:
- make fake, abusive or automated bookings;
- try to access accounts, data or systems you aren’t authorized to use;
- interfere with the website’s security or operation, or with other people’s use of it.
8. Results and disclaimers
Hair results depend on many things, including your hair’s history and condition, and photos on this website are examples, not guarantees. If you are unhappy with a service, tell us within 7 days and we will work with you to make it right.
This website is provided “as is”. We try to keep it accurate and available, but we don’t promise it will always be error-free or online.
9. Limitation of liability
To the fullest extent the law allows, Viva Glam Hair Salon is not liable for indirect or consequential losses arising from your use of this website. Nothing in these terms limits any rights you have under consumer protection laws that cannot be waived.
10. Governing law
These terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-law rules. Any dispute will be handled in the courts located in or nearest to Kenosha, Wisconsin, unless the law gives you the right to bring it elsewhere.
11. Changes to these terms
We may update these terms from time to time. Changes apply from the date they are posted here, and the effective date above will be updated. Changes will not affect appointments already confirmed.
12. Contact us
Viva Glam Hair Salon
11800 Burlington Rd, Kenosha, WI 53140
Phone: (262) 235-2194