Draft for review. This policy was prepared as a starting point and is not legal advice. Have it reviewed by a licensed attorney in Wisconsin before relying on it, then remove this note.
Effective date: October 13, 2026
This Privacy Policy explains how Viva Glam Hair Salon (“we”, “us”) collects, uses and protects information when you visit this website, book an appointment or receive text messages from us. We keep it short because we collect very little.
The short version
- To book, we only need your name and phone number. Email is optional.
- We use your information to schedule and manage your appointments, and nothing else.
- We do not sell your information, and we do not use advertising or tracking cookies.
- We will never post a photo of you without your written permission.
- You can ask us to see, correct or delete your information at any time.
Information we collect
Information you give us
- Booking details: your name, mobile phone number, email address (optional), the service you want, your preferred date and time, and any notes you choose to add.
- Salon records: after a visit, we may keep notes such as color formulas or product sensitivities so your next appointment goes smoothly.
- Messages: texts, calls or emails you send us, and your text-message consent choices.
- Photos: before-and-after photos, only if you agree in writing.
Please do not include sensitive health information in booking notes beyond what we need to keep you safe (for example, a known allergy to hair dye).
Information collected automatically
- Server logs: like almost every website, our hosting provider records technical information such as IP address, browser type, pages requested and the time of the request. We use these logs only for security and troubleshooting.
- Cookies: we do not use advertising or analytics cookies. If you log in to manage the site (staff only), WordPress sets cookies needed for that login. The third-party features described below may set their own cookies.
How we use your information
- To schedule, confirm, remind you about, reschedule or cancel appointments.
- To contact you about your appointment, for example if your stylist is running late.
- To keep a history of services so we can give you consistent results.
- To protect the website and booking system from spam and abuse.
- To meet legal, tax and accounting obligations.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We honor Global Privacy Control (GPC) browser signals as a request not to sell or share, although we do neither.
Text messages (SMS)
If you check the box to receive texts, we will send appointment confirmations, reminders and replies to your messages. Message frequency varies, typically up to 4 messages per appointment. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Agreeing to receive texts is not a condition of booking.
We do not sell, rent or share your mobile phone number or your text-message opt-in consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with the service providers that deliver our messages, as described below.
Who we share information with
We share information only with service providers that help us run the salon, and only as much as they need to do that job:
- Website hosting provider: stores the website and booking records.
- Text-message provider (Twilio): delivers appointment texts.
- Booking calendar (cal.com): while online booking still runs on cal.com, the details you enter there are handled under cal.com’s privacy policy.
- Spam protection (Cloudflare Turnstile): checks that booking requests come from a person rather than a bot.
We may also disclose information if required by law, to protect someone’s safety, or as part of selling the business (in which case this policy would continue to apply to your information).
Reviews, maps and links
- Reviews: our Reviews page shows reviews from Google and Yelp using a widget from Trustindex. When the page loads, your browser may contact Trustindex servers, which can see your IP address. The reviews themselves are written by Google and Yelp users and are covered by those companies’ privacy policies.
- Map: the map on our Visit page is loaded from a third-party map service, which receives your IP address when the map loads.
- Links: links to Google, Yelp and other sites are governed by those sites’ own privacy policies.
Photos
Before-and-after photos are taken and published only with your written consent. You can withdraw consent at any time and we will remove the photo from this website and our social media accounts within 7 days. We cannot recall copies that others have already shared.
How long we keep information
- Appointment and salon records: while you are a client and for up to 3 years after your last visit, unless you ask us to delete them sooner or the law requires us to keep them longer.
- Text-message consent records: for as long as required to show that we had your permission.
- Server logs: usually no more than 30 days.
How we protect information
We use reputable providers, encrypted (HTTPS) connections, strong passwords and limited staff access. No system is perfectly secure, so please contact us right away if you think your information has been misused.
Your rights and choices
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong;
- delete your information (we may keep what the law requires us to keep);
- stop sending you text messages (or just reply STOP).
Residents of California and other states with consumer privacy laws may have additional rights under those laws. We extend the rights above to everyone, wherever they live, and we will not treat you differently for using them. To make a request, contact us using the details below. We may need to confirm your identity, usually by checking the phone number on your appointments. If we decline a request, you may ask us to reconsider by replying to our decision.
Children
This website is not directed to children under 13, and we do not knowingly collect information from them online. Appointments for minors should be booked by a parent or guardian.
Changes to this policy
If we change this policy, we will post the new version here and update the effective date. If the changes are significant, we will let you know by text or email before they take effect.
Contact us
Viva Glam Hair Salon
11800 Burlington Rd, Kenosha, WI 53140
Phone: (262) 235-2194
Email: adam@palma-tech.com